Summary: As an industry leader in the building materials market, a Customer Service Warranty Team Leader is responsible for being the frontline leader and ambassador of WSC to our customers and co-workers. Demonstrating and promoting professionalism, honesty, integrity, and interest in our customer on every interaction. This position is a great mix of utilizing customer service skills, leadership skills, and having the freedom to find a solution that is profitable for both the customer and Wausau Supply.
Duties to include, (but not limited to):
A Customer Service Warranty Team Leader will possess and/or demonstrate the ability to:
Education / Experience:
Working Demands / Physical Requirements:
Reports to: The Service / Warranty Manager
Conclusion: The Customer Service Warranty Team Leader will exemplify the high standards that have come to be associated with WSC. As an ESOP owner, acting with honor, integrity, and positivity is an imperative. The Customer Service Warranty Team Leader prime objective is to show our customers politeness, honor, integrity and willingness to do what our competition will not when resolving service /warranty issues.